Posts Tagged ‘computers’

Self-Service: Putting Customers First Makes You a Winner

Wednesday, March 10th, 2010

Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs.

In this White Paper, you will learn:

  • Business and Call Center Trends Driving Automation
  • Finding the Right Balance between Self-Service and Live Agent Support
  • The Benefits of Self-Service
  • Determining What to Automate via Self-Service

Written by: DMG Consulting LLC
Sponsored by: Microsoft Dynamics CRM

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Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits

Wednesday, March 10th, 2010

The ability to measure, monitor, assess, and track KPIs is critical to any organization’s ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance.

This report is outlined in the following 3 Chapters:

  • Chapter One: Benchmarking the Best-in-Class
  • Chapter Two: Benchmarking Requirements for Success
  • Chapter Three: Required Actions

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When Safety Matters: Key Factors to consider When Selecting Flame Resistant Protective Clothing

Wednesday, March 10th, 2010

This white paper will address flame resistant cotton and cotton-blend fabrics and identify some important factors that should be considered when specifying a brand of FR fabric for a protective clothing program for your company.

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Achieving Virtualization Control with Workload Automation

Tuesday, March 9th, 2010

Virtualization offers many benefits, but most IT organizations are missing out by focusing too much on the virtual infrastructure, and not enough on the mission-critical application workloads it supports. The result is inefficient operations, underachieved virtualization goals, and negative business impacts.

In this white paper, EMA VP of Research, Systems & Storage Management Andi Mann will highlight how enterprises can use advanced workload automation technologies in their virtual environments to:

  • Increase server utilization, VM efficiency, and server consolidation ratios
  • Reduce the time that senior staff are wasting on routine, mundane operations
  • Leverage virtualization and automation to provide ‘just-in-time’ cloud computing services

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Canvys Case Study: Optimizing the Benefits of Digital Signage in Movie Theaters

Tuesday, March 9th, 2010

By 2011, market experts estimate that digital signage will be utilized in 90 percent of the world’s retail space. Within the consumer world, movie theaters have been a natural fit for digital signage. These solutions captivate movie-goers in lobbies, as they transition to and from theaters and their amenities. Register for this FREE case study and see how a digital signage solution can work effectively for your business!

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Beverage Industry

Monday, March 8th, 2010

With their magazine, you can stay in touch with the top companies and decision-makers and with the latest issues and trends, read about the newest ingredients and technology. Their recipients are general management, plant operations, production, warehouse and distribution managers as well as fleet personnel, research & development, quality control and sales & marketing professionals.

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Managing Cash Flow in Times of Crisis

Friday, March 5th, 2010

Get answers to these key questions:
  • How can I protect the health of my commercial cash flows?
  • How can I gain better visibility into sources and uses of cash?
  • And how can I increase control over my global cash balances?

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Direct Newsline

Wednesday, March 3rd, 2010

Direct Newsline provides critical direct marketing news before anyone else on issues that drive the market — trends, mergers and acquisitions, launches, innovations, legal & postal issues and more.

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Multichannel Merchant

Monday, March 1st, 2010

Multichannel Merchant boasts the top columnists in their fields as well as seasoned staff writers with expert knowledge of their profession. They also have a solid understanding of the back-end of the business, from warehouse and contact center technology to shipping and handling and customer service, as well as the front-end.

Multichannel Merchant gives readers the WHOLE PICTURE.

  • Search engine optimization; social media; email marketing
  • Lists/databases
  • Website usability and navigation
  • Print and web copywriting; catalog paper, printing and production marketing, merchandising and branding
  • Operations and fulfillment; technology
  • Shipping & returns logistics

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Microwaves & RF

Monday, March 1st, 2010

Published monthly, the magazine serves as a continuing-education guide for engineering professionals involved in the design of components, software, subsystems, and test equipment for automotive, commercial, industrial, medical, and military applications for high-frequency electronics.

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