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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs.
In this White Paper, you will learn:
Written by: DMG Consulting LLC |
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The ability to measure, monitor, assess, and track KPIs is critical to any organization’s ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance.
This report is outlined in the following 3 Chapters:
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Although most companies believe that they deliver good customer service, many admit that they do not adequately leverage their customer relationships to gain the insights needed to personalise their value propositions.
Gathering intelligence from multiple sources such as social media, customer service centres and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. Written by: Economist Intelligence Unit |
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Virtualization offers many benefits, but most IT organizations are missing out by focusing too much on the virtual infrastructure, and not enough on the mission-critical application workloads it supports. The result is inefficient operations, underachieved virtualization goals, and negative business impacts.
In this white paper, EMA VP of Research, Systems & Storage Management Andi Mann will highlight how enterprises can use advanced workload automation technologies in their virtual environments to:
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You’ve probably heard about Linux, the free, open-source operating system that’s been pushing up against Microsoft. It’s way cheaper, faster, safer, and has a far bigger active community than Windows, so why aren’t you on it? Don’t worry, Makeuseof.com understands. Like many things, venturing off into a completely unknown world can seem rather scary, and also be pretty difficult in the beginning. It’s while adapting to the unknown, that one needs a guiding, and caring hand. This guide will tell you all you need to know in 20 illustrated pages, helping you to take your first steps. Let your curiosity take you hostage and start discovering Linux today, with this manual as your guide! Don’t let Makeuseof.com keep you any longer, and download the Newbie’s Initiation to Linux. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf. |
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If you have a Windows Mobile phone, you will know that stuff can occasionally get pretty difficult. These devices, which are basically mini-computers, have endless possibilities — and thus endless possible difficulties as well. Whether you want to (re)discover the most basic features and applications of your device, extend it with new applications and tools, or even flash a custom ROM, the Windows Mobile Guide comes to the rescue. Download the Windows Mobile Guide now, and read it on your computer today, or even on your phone! With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf. |
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By 2011, market experts estimate that digital signage will be utilized in 90 percent of the world’s retail space. Within the consumer world, movie theaters have been a natural fit for digital signage. These solutions captivate movie-goers in lobbies, as they transition to and from theaters and their amenities. Register for this FREE case study and see how a digital signage solution can work effectively for your business! |
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With their magazine, you can stay in touch with the top companies and decision-makers and with the latest issues and trends, read about the newest ingredients and technology. Their recipients are general management, plant operations, production, warehouse and distribution managers as well as fleet personnel, research & development, quality control and sales & marketing professionals. |
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Defense Technology International (DTI) is the one publication focusing on the critical role of defense technologies in programs, policies, programs and funding, providing readers with integrated intelligence and global perspective in Land, Sea, and Air. For military officers, government officials and lead system integrators involved in air, land or sea defenses, DTI provides unprecedented coverage of the technologies that are driving new strategies and procurement plans to fight today’s unconventional warfare and evolving threats. Here’s what you’ll find inside DTI:
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Recent years have seen increasing demands on midsize organizations to ensure compliance with changing legal, financial and governance regulations. As a result, they have come under pressure to improve flexibility in a bid to keep their reporting, data security, traceability and quality processes transparent and adapt them whenever necessary. As such, data protection is often viewed as an onerous ‘tax’ on IT budgets – a necessary evil to keep the regulators at bay. However this paper will argue that the performance, collaboration and governance of a midsize organization can improve immediately if its operations are based on a secure, consolidated and open information infrastructure. This paper will also show that, with the right multi-level data protection against a wide range of threats, it is no longer necessary for midsize organizations to tolerate a little insecurity for the sake of platform consistency. Nor do they need to implement security protocols so rigidly that productivity falls. |