Posts Tagged ‘government’

Service Benchmarking and Measurement: Using Metrics to Drive Customer Satisfaction and Profits

Wednesday, March 10th, 2010

The ability to measure, monitor, assess, and track KPIs is critical to any organization’s ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance.

This report is outlined in the following 3 Chapters:

  • Chapter One: Benchmarking the Best-in-Class
  • Chapter Two: Benchmarking Requirements for Success
  • Chapter Three: Required Actions

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Designed to Protect and Save Lives

Wednesday, March 10th, 2010

Many companies make significant investments in flame resistant protective clothing programs to protect their employees against electric arc flash, flash fire and molten metal splash hazards. Although the style and construction of the clothing plays a roll in protection, the FR fabric used to construct the garment is a critical factor in determining the amount of protection it will afford the wearer. Register for this FREE white paper to find out what to consider when specifying a brand of FR fabric for a protective clothing program.

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Beverage Industry

Monday, March 8th, 2010

With their magazine, you can stay in touch with the top companies and decision-makers and with the latest issues and trends, read about the newest ingredients and technology. Their recipients are general management, plant operations, production, warehouse and distribution managers as well as fleet personnel, research & development, quality control and sales & marketing professionals.

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Defense Technology International

Monday, March 8th, 2010

Defense Technology International (DTI) is the one publication focusing on the critical role of defense technologies in programs, policies, programs and funding, providing readers with integrated intelligence and global perspective in Land, Sea, and Air. For military officers, government officials and lead system integrators involved in air, land or sea defenses, DTI provides unprecedented coverage of the technologies that are driving new strategies and procurement plans to fight today’s unconventional warfare and evolving threats. Here’s what you’ll find inside DTI:
  • Land – Warfighter body armor and armaments, unmanned ground systems, biological/chemical detection, exotic munitions, anti-IED developments, infantry fighting vehicles, battlefield software
  • Sea – Advanced submarine technologies, directed energy, innovative ship and hull designs, propulsion systems, maritime UAV’s
  • Air – Satellite technology, UCAV, missile defense, stealth and composite materials, laser technologies, mapping and information gathering breakthroughs

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Creating Superior Customer Value with Operational Intelligence

Friday, March 5th, 2010

By developing an approach that’s tough for competitors to imitate, companies can improve the customer experience while driving profitability.

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Excelling at Carbon Management

Friday, March 5th, 2010

This paper gives the reader an outline on what makes a sustainability framework successful:
  1. Strategic Vision Transformation
  2. Credible and Transparent Processes to support the vision
  3. Strategy to execute, communicate and extend the business

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Managing Cash Flow in Times of Crisis

Friday, March 5th, 2010

Get answers to these key questions:
  • How can I protect the health of my commercial cash flows?
  • How can I gain better visibility into sources and uses of cash?
  • And how can I increase control over my global cash balances?

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Forrester Study: Good Governance, Compliance and Archiving

Thursday, March 4th, 2010

The ability to archive content is increasingly important. Firms with poorly managed archives face increased risks, costs and operational inefficiencies. This study, commissioned by EMC, surveyed 252 compliance and archiving decision makers to understand their current approaches to data archiving.

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Getting Your Agency to Accurate, Flexible IT Cost Measurement

Thursday, March 4th, 2010

Here are some items that are covered in this informative webcast:
  • VMware’s Vision for Virtualization Management
  • Chargeback in a Virtual Environment
  • Requirements for Chargeback
  • VMware vCenter Chargeback
  • Demo

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Direct Newsline

Wednesday, March 3rd, 2010

Direct Newsline provides critical direct marketing news before anyone else on issues that drive the market — trends, mergers and acquisitions, launches, innovations, legal & postal issues and more.

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