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By focusing on the right process metrics, companies can track performance, diagnose bottlenecks, and uncover opportunities. This way, companies can take informed action towards improved supply chain performance. Enhanced supply chain performance will in turn improve financial performance by reducing costs, increasing working capital, and strengthening customer loyalty. |
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For manufacturers, this causes considerable challenges regarding inventory management, production resource allocation, and maintaining appropriate headcount. Find out how your manufacturing organization can still drive profitability in the worst of times in the report prepared by CFO Research Services in collaboration with SAP. |
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Enterprises are looking for ways to cut costs. Self-service applications are a proven method for achieving this essential corporate goal. A well executed self-service strategy that prioritizes customer needs can enhance the customer experience and speed problem resolution and order placement while reducing costs.
In this White Paper, you will learn:
Written by: DMG Consulting LLC |
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The ability to measure, monitor, assess, and track KPIs is critical to any organization’s ability to manage its service operations. Some may use only the most basic, or standard, service KPIs, while others have developed more sophisticated metrics to hone in on the most critical areas reflecting service performance.
This report is outlined in the following 3 Chapters:
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Although most companies believe that they deliver good customer service, many admit that they do not adequately leverage their customer relationships to gain the insights needed to personalise their value propositions.
Gathering intelligence from multiple sources such as social media, customer service centres and online support, and then transforming that intelligence into productivity improvements are vital steps in transforming customer service in the digital age. Written by: Economist Intelligence Unit |
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Many companies make significant investments in flame resistant protective clothing programs to protect their employees against electric arc flash, flash fire and molten metal splash hazards. Although the style and construction of the clothing plays a roll in protection, the FR fabric used to construct the garment is a critical factor in determining the amount of protection it will afford the wearer. Register for this FREE white paper to find out what to consider when specifying a brand of FR fabric for a protective clothing program. |
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This white paper will address flame resistant cotton and cotton-blend fabrics and identify some important factors that should be considered when specifying a brand of FR fabric for a protective clothing program for your company. |
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Virtualization offers many benefits, but most IT organizations are missing out by focusing too much on the virtual infrastructure, and not enough on the mission-critical application workloads it supports. The result is inefficient operations, underachieved virtualization goals, and negative business impacts.
In this white paper, EMA VP of Research, Systems & Storage Management Andi Mann will highlight how enterprises can use advanced workload automation technologies in their virtual environments to:
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You’ve probably heard about Linux, the free, open-source operating system that’s been pushing up against Microsoft. It’s way cheaper, faster, safer, and has a far bigger active community than Windows, so why aren’t you on it? Don’t worry, Makeuseof.com understands. Like many things, venturing off into a completely unknown world can seem rather scary, and also be pretty difficult in the beginning. It’s while adapting to the unknown, that one needs a guiding, and caring hand. This guide will tell you all you need to know in 20 illustrated pages, helping you to take your first steps. Let your curiosity take you hostage and start discovering Linux today, with this manual as your guide! Don’t let Makeuseof.com keep you any longer, and download the Newbie’s Initiation to Linux. With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf. |
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If you have a Windows Mobile phone, you will know that stuff can occasionally get pretty difficult. These devices, which are basically mini-computers, have endless possibilities — and thus endless possible difficulties as well. Whether you want to (re)discover the most basic features and applications of your device, extend it with new applications and tools, or even flash a custom ROM, the Windows Mobile Guide comes to the rescue. Download the Windows Mobile Guide now, and read it on your computer today, or even on your phone! With this free guide you will also receive daily updates on new cool websites and programs in your email for free courtesy of MakeUseOf. |